OUR SOLUTIONS | Trust Lab

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Trust Lab

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Providing powerful insights in hard-to-police areas. Empowering platforms to create a better and safer user experience.

Explore our solutions

Measurement

Trust Lab’s comprehensive Content Safety metrics report measures and quantifies risk in sensitive verticals and visualizes findings using statistically sound metrics and insightful explanations.

Our combination of human scouts and automated systems comprehensively measure core abuse metrics to help you make more informed platform and policy decisions.

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Findability
rates

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Labels for the severity of unsafe content

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Gap between user sentiment

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Platform’s product policy enforcement stance

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Enforcement system responsiveness

Measurement

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Detection

Trust Graph delivers scores, labels and metadata for content, accounts and transactions to help platforms better assess the riskiness of those entities.

Trust Graph systems are deployed for a number of sensitive abuse verticals including extremism, misinformation and offline badnes.

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Detection

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Consulting

Trust Lab Consulting lifts customers’ Trust & Safety efforts to an industry-leading level. Using our patented Kaptix Content Safety Measurement Service, we provide platforms with comprehensive and independent Trust & Safety assessments of a standard and quality unmatched across the industry.

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Issue Scoping

Research markets and forums for any abuse spread (off-platform), test specific features of your platform (existing or pre-release), or comprehensively assess the market and competitors for learnings and insights.

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Red Teaming

Unique Trust and Safety assessment of your platform from an adversarial perspective. Gain insights into user, advertiser, and PR concerns and product vulnerabilities. Collaborate with Trust Lab on the design of tests that are within your comfort zone.

Consulting

Building a safer internet.

30+ years of collective Trust & Safety experience protecting millions of users, billions of pieces of content, and the brands of multi-billion dollar industry-leading corporations.

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