The TrustLab Blog

As AI agents become autonomous decision-makers, simple "vibe checks" are no longer enough to ensure reliability. Adjudication provides a structured human + AI partnership to resolve disagreements and create defensible evidence for every action. Move beyond basic metrics to an evidence-based system that builds trust through accountability and continuous calibration.

Drawing on years of content moderation experience, this post distills four core lessons—clear, reliable policies; iterative refinement; separating policy from implementation; and human oversight for edge cases—and shows why they matter just as much for evaluating AI systems and agents using LLM-as-a-judge approaches today.

As AI agents transition from tools to autonomous decision-makers, traditional pre-launch testing is no longer enough. These non-deterministic systems require continuous oversight to manage drift and ensure quality. By turning opaque behaviors into observable signals, organizations can automate with confidence and build lasting trust.

How does training humans compare to training LLMs for content classification? Humans learn through immersive, context-rich discussions, understanding the 'why' behind classifications, while LLMs learn through data-driven pattern recognition, focusing on the 'what'. Both approaches have unique strengths in handling ambiguity, bias, and scalability, and can be combined for effective hybrid systems.

War reshapes Trust & Safety – blurring online/offline harm, exposing system gaps, and demanding faster, more human-focused, proactive responses.

What do elections, slang, and sports betting have in common? They all prove how local culture can make or break digital safety. In our new TrustLab blog, we explore real-world examples—from moderating Portuguese slurs to identifying hate speech masked by local humor—that show why AI alone isn’t enough.

Sextortion is rising, with platforms like Instagram and Snapchat innovating to detect threats, protect users, and support victims. Learn more about key challenges dealing with Sextortion.

Pig-butchering scams are on the rise, exploiting crypto users globally. Tackling them demands robust content moderation, cross-industry collaboration, and user education.

Holiday Scams 101: how to stay safe by spotting red flags in shopping, travel, charity, and gift cards. Protect your joy this season!