Build Trust and Boost E-commerce ROI
with Higher Quality AI
E-commerce
Protect your marketplace, brand, and customers with scalable trust automation.
From fake listings to AI-generated reviews, modern marketplaces face escalating quality and authenticity risks. TrustLab enables smart moderation, review integrity, and brand safety—all measured and improved over time.
Your Challenges
As AI adoption grows, e-commerce companies must balance innovation with compliance. Manual checks and opaque model outputs make it hard to ensure every decision meets audit and regulator expectations.
Operational Burdens
Manual content moderation drains time and cost.
Misclassification Risks
Off-the-shelf classifiers mislabel nuanced or AI-generated content.
Revenue Loss
Over-blocking safe content causes lost revenue and frustrated sellers.
TrustLab Solutions for E-commerce
TrustLab helps e-commerce platforms deploy AI that moderates content and enforces policies with precision and fairness. We monitor AI models to reduce misclassifications, prevent over-blocking, and protect both revenue and seller trust. With TrustLab, marketplaces can scale safely—without compromising accuracy or user experience.
SuperviseAI for Agent Quality
Seller-Ops & Support Agents: Monitor and evaluate your AI agents. Ensure your listing-generation agents adhere to brand policy and your support agents provide accurate, helpful answers.
Cost & Quality Optimization: Identify "chatty" or inefficient agents that are burning through token budgets. Use our data-driven insights to improve agent quality and reduce cost.
Discovery & Recommendations: Optimize product discovery and recommendations with quality evaluation for relevance, helpfulness, and personalization accuracy.
ModAI for Reviews & Listings
Policy Adherence: Use our high-accuracy, cost-efficient blend of AI and expert human-in-the-loop (HITL) to moderate customer reviews, product photos, and seller-generated listings.
Reduce False Positives: Stop frustrating good sellers. Our system is proven to reduce false-positive rates, focusing your team's efforts on real issues.
DetectAI for Brand & IP Protection
Find Stolen Imagery & Fakes: Use our multi-signal detection platform to hunt for listings using stolen brand logos, copyrighted product photos, or counterfeit patterns.
Generate Enforcement Evidence: Automatically generate the evidence bundles your team needs to act on IP violations and remove fraudulent listings.
Why TrustLab?
TrustLab helps marketplaces scale safe, explainable, and cost-efficient moderation. We combine human expertise with AI-driven oversight to deliver accuracy, transparency, and measurable savings.
Cost Efficiency:
25–50% cost reduction vs. BPO moderation.
Explainable Decisions:
Explainable, evidence-rich decisioning.
Proven Success:
Proven with top UGC and marketplace platforms worldwide.
